Which information should be provided to a patient with an external hordeolum?

The correct response is that warm compresses can help alleviate the condition of an external hordeolum, often referred to as a stye. This condition is usually caused by a bacterial infection of the eyelid's oil glands. Applying warm compresses is beneficial as the warmth can promote blood flow to the area, helping to reduce swelling and encourage drainage of the trapped pus. This simple home remedy can provide relief from pain and discomfort, helping the body to heal more effectively.

In contrast, other approaches may not provide the same benefits. Frequent cold compresses, for example, might temporarily numb the area but do not facilitate drainage or promote healing of the hordeolum. Additionally, describing the condition as a viral infection would be misleading, as it is primarily bacterial. Styes are typically acute in nature and do not usually require surgical intervention unless they persist or recur, making the suggestion that the condition is chronic and requires surgery inaccurate. Therefore, the application of warm compresses is the most appropriate and effective advice for managing an external hordeolum.